Quick answers
MOSAIC TRADER is for wholesale customers only. Retail customers please go to www.thecraftkit.com or if you are in the USA please go to www.mosaictraderusa.com.
Do you have everything in stock? At our warehouse in Aalsmeer, The Netherlands we carry a wide and deep stock but sometimes a product can be sold out. Replacement time can vary widely from 2 days to 12 weeks depending on the country of origin and the factory capacity. If you need a product urgently that is sold out or in a larger quantity than we currently have in stock, please contact us to find the best solution at rhonda@thecraftkit.com.
We are open Mon-Sat in Aalsmeer, The Netherlands to the public from 10:00-16:00. You can pay by pin or cash please note that all in store purchase MUST include VAT of 21%.
Photos: Although we strive to create photos that are accurate representations of our products there is always the possibility that individual computers may represent the colour differently. We strongly suggest that you visit the shop or buy a sample of a product before ordering large quantities. Please also be aware that all mosaic tiles may change in colour, texture and finish with each batch made.
Wholesale Shopping: Wholesale customers with approved and activated accounts can shop at the showroom. New wholesale customers must first apply in writing to store@thecraftkit.com and once approved and activated can shop in person. Please note that we cannot allow other people to shop on your wholesale account without you present unless previous agreed in writing.
International Shipping: Yes, we can! Please take a look at our shipping information. We ship free of charge from Europe to our depot in the USA, from there it is transhipped via USPS you only pay for domestic shipping from Ohio.
Further questions?
Take a look at our frequently asked questions as there are many popular questions answered there.
We prefer to answer questions about orders, products and other issues by email, we check throughout the day and answer very quickly: store@thecraftkit.com